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Customer Detective Work In Minneapolis MN 55413
By Mr Tire | March 11, 2014 at 10:37 AM EDT | No Comments

Customer Detective Work In Minneapolis MN 55413

Customer Detective Work In Minneapolis MN 55413One might say the most challenging part of being an automotive service technician in Minneapolis is diagnosing a problem before it can be fixed. 

Cars in Minneapolis are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it's challenging to track down the actual cause of the problem. And it can be frustrating for the Minneapolis vehicle owner because it can take time and money to get to the bottom of a problem.

If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Mr Tire Service introduce you to something we'll call 'Customer Detective Work' – that is helping the technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Mr Tire Service and your car is making a funny sound…
  • Where's the sound? – 'Around the right front wheel'.
  • What kind of sound? – 'Kind of a clunk, clunk sound'.
  • When do you hear the sound? – 'When I turn and accelerate.
  • Right and left? Forwards and back?'
You see where we're going. You're gathering additional information to help your Minneapolis technician at Mr Tire Service know where to start. Based on your car and the tech's experience, we'll know where to look on you family car and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise".

When you think you need to bring your family car in, make some notes about the problem it's having. Rather than just saying "it's leaking", tell the tech the color of the fluid, and approximately where under the car you see the puddle.

Things like 'the car is stalling or sputtering' are often very hard to diagnose because they're intermittent. They may not happen every time you drive and may not be happening when you actually bring the car in. So, it is a big help for you to describe what's happening in as much detail as possible.

Your Minneapolis technician at Mr Tire Service will need to be able to duplicate the problem if possible so he needs to know details, like "It stalls after it's been driven for about 20 minutes and I go over 50 miles an hour". 

If your Minneapolis technician at Mr Tire Service can experience the problem personally, he's better able to make a diagnosis and repair. And, then test to see if the repair solved the problem.

Have a GREAT DAY AND DRIVE CAREFULLY
 
Mr. Tire Service
1227 Central Ave NE
Minneapolis MN 55413
612-623-3700

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How often should I rotate my tires?
Your tires should be rotated every other oil change, or every 5000 miles. Neglecting to rotate tires is a major cause of premature tire wear

Is it really necessary to replace my timing belt at the manufacturer recommended interval?
YES. The failure of a timing belt in many cars can result in major engine damage. The cost of repairing an engine with a broken timing belt is much greater than the cost of a timing belt replacement.

What does it mean if my “check engine” or “service engine soon” light comes on?
There are many sensors and computerized components that manage your vehicle’s engine performance and emissions. When one of these fails, the “check engine” light is illuminated. Although your car may seem to run fine, it is important to have the issue addressed to prevent long-term problems or failure of emission tests.

What should I do if my car starts to overheat?
This is a very serious problem – if your car overheats for too long, you can damage your engine. As soon as possible, find a safe place to pull off the road and shut the engine off! Do not attempt to check the fluid level in the radiator as it can burn you. The best thing to do is have your car towed to a repair shop.

When should I get my oil changed?
You should get your oil changed every 3000 miles or as recommended in your vehicle’s owner’s manual. If intervals are extended, ensure you use oil that is capable of extended mileage changes.

What is that milky brown engine oil?
Milky brown engine oil is an indication of coolant in the oil. This can be caused by a blown head gasket (other gasket), a failed transmission cooler, or cracked casings. This condition is very serious and needs to be checked by a professional technician quickly.

How to make sure my car battery has a good electrical connection?
Battery cables and terminals should also be cleaned and inspected to make sure they provide a good electrical connection.

What is synthetic motor oil?
Synthetic motor oils can be a good choice for high output, turbocharged or supercharged engines, vehicles that are used for towing (especially during hot weather), or vehicles that are operated in extremely cold or hot climates.
Synthetic motor oils, though several times more expensive than mineral-based motor oils, can improve fuel economy and provide longer intervals between changes. They also provide instant lubrication on start-up.

When should I replace my car’s fuel filter?
To help ensure dependable, trouble-free performance, replace your car’s fuel filter approximately every 30,000 miles or as recommended in your vehicle’s owner’s manual.

When should I change my spark plugs?
For maximum fuel economy and peak engine performance, your spark plugs should be replaced every 30 months or 30,000 miles, unless your vehicle is equipped with 100,000-mile platinum tipped spark plugs.

I need to replace a burned out fuse, what should I do?
Always replace burned-out fuses with ones of the same amperage (printed on the fuse) and note that if a fuse continues to “blow,” you should have the circuit checked professionally by one of our technicians for defects.


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612-623-3700

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